Return Policy

Last Updated: January 2025

Check Items on Delivery

We recommend carefully inspecting all items as soon as they arrive to ensure they meet your expectations. If anything seems missing, damaged, or incorrect, please contact us right away so we can help.

General Return and Refund Policies

Returns

• You have 30 days from the date of delivery to initiate a return.
• To qualify for a return, products must be unused, unopened, and in the same condition in which you received them.
• Items must be returned in their original packaging, including:
  • Sealed product bags or pouches
  • Any inserts, manuals, or promotional cards
• Proof of purchase (your order number or confirmation email) is required.
• Return eligibility may vary by region. Please read all terms prior to purchasing.

Refunds

• Once we receive your return, our team will inspect the items and notify you via email regarding approval or denial of your refund.
• If approved, your refund will be issued back to your original payment method.
• Refunds may take several business days to appear, depending on your bank or payment provider.

Shipping

• Customers are responsible for covering the return shipping cost.
• Shipping fees are non-refundable.
• If a refund is approved, the cost of return shipping may be deducted from the total refund amount.

Exchanges

If you wish to exchange a product (for example, a different bundle or item), please contact our support team and we'll be happy to guide you. Exchanges may be eligible for store credit, a replacement, or a full refund—depending on the situation.

Exceptions to the Return & Refund Policy

Please note:

• Discounted or promotional items (including Buy 2 Get 1 Free or similar bundle deals) are considered final sale and cannot be returned or exchanged.
• Returned items must have no visible signs of use, wear, or tampering.
• Items not in their original sealed condition are not eligible for a refund.

How to Initiate a Return

To request a return, please follow these steps:

1. Reply to your order confirmation email or email our support team directly.
2. Our team will review your request and provide return instructions.
3. Print the provided prepaid return label (if applicable).
4. Send all items back using the approved return method.

Need Help?

Our customer care team is here to support you every step of the way.